Stephen Spencer + Associates put humans at the heart of customer experience design. SS+A enable commercial success and futureproof cultural and retail landscapes by carefully designing the structure of the customer experience. They are architects of ambience.
SS+A have 150+ years combined experience creating commercial sustainability through creating:
• Guest services with joy (Visitor Journey + Customer Experience)
• Operations with ambience (Retail + Catering)
• Finance for growth (Budgets + Pricing)
SS+A will enhance your customer experiences by empowering your organisation to be more purposeful, people-centric, and profitable. They have the depth of skills, knowledge, and experience to be able to curate the perfect team to deliver projects of any size globally. SS+A guarantee an exceptional experience that yields results.
Guest services that bring joy
• Customer experience
• Visitor flow
• Visitor charters
• Customer service training
• Ticketing
Operations with ambience
• Retail development
• F&B development
• Seasonal events
• Amenities (toilets!)
Finance for growth
• Strategy + budgets
• Profitability
• Development
• Scenario planning and Business modelling
• E-commerce
• Pricing strategy
