Visitor Experience Assistant
Based in the beautiful Ashmolean Museum, you will deliver a world class experience for visitors by acting as the museum’s ambassador. You will interact with a various range of people and respond to visitor’s questions and needs. Using product knowledge, you will welcome and inspire visitors as well as encourage visitor giving (donations).
To help you achieve this, the museum will provide comprehensive and structured training alongside development opportunities.
There are 8 part-time vacancies available with varying hours and shift patterns:
• 35 hours per week / 0.96 FTE x3 (both weekend days)
• 26.25 hours per week / 0.72 FTE x1 (both weekend days)
• 24.5 hours per week / 0.67 FTE x1
• 19.25 hours per week / 0.53 FTE x3
All shift patterns will involve working at least one weekend day, with some patterns including both weekend days. This role is fixed-term until December 2025.
This role will involve regular manual handling and some lone working. Full training will be provided.
About You
Are you a passionate and friendly person?
Do you enjoy working as a team?
Are you good at solving unexpected problems?
Do you love museums?
The Ashmolean Museum would love to hear from you!
It would be bonus if you have experience in a customer-facing role in a heritage environment or/and a working knowledge of another language.
What We Offer
As an employer, the University of Oxford genuinely cares about employees’ wellbeing and this is reflected in the range of benefits that they offer including:
- An excellent contributory pension scheme
- 38 days of annual leave
- A comprehensive range of childcare services
- Family leave schemes
- Cycle loan scheme
- Discounted bus travel and Season Ticket travel loans
More information is available at https://hr.admin.ox.ac.uk/staff-benefits
Diversity
The University of Oxford’s staff and students come from all over the world, and they proudly promote a friendly and inclusive culture. Diversity is positively encouraged, through diverse groups and champions, as well as a number of family-friendly policies, such as the right to apply for flexible working and support for staff returning from periods of extended absence, for example, shared parental leave.
How to apply
You will be required to upload your CV and a supporting evidence form using the attached template as part of your online application. Your supporting evidence form should list each of the essential and desirable selection criteria, as listed in the job description, and explain how you meet each one. Both documents listed above must be submitted to be considered for this role.
The University of Oxford aims to provide a supportive working environment and are happy to discuss training and professional development opportunities. The Chair of this recruitment panel will be Sukie Trowles, Joint Head of Visitor Experience, who can be contacted with enquiries relating to the role (sukie.trowles@ashmus.ox.ac.uk). General queries about the recruitment and application process should be directed to the Recruitment team within the Human Resources department (recruitment@glam.ox.ac.uk).
Only applications received online by 12.00 midday (BST) on Friday 13 September 2024 can be considered. Interviews are expected to take place on 26 or 27 September 2024 as a group assessment day, candidates to attend one day only. Shortlisted candidates must be available to attend on either of these days.
Recruitment drop-in event
Join the museum on Friday 6 September in the Learning Studio at the Ashmolean 14:30 – 16:30 to find out more about the Visitor Experience Assistant role.
- Get the chance to learn more about the Ashmolean
- Meet Ashmolean staff and ask questions
- Get advice on your job application and the supporting evidence form they use.
*An automatic annual increment each year will be paid up to (and not including) the discretionary range within the University of Oxford’s grade 2 salary scale.
