Visitor Services Assistant
The Museum of Natural History are recruiting a part-time (22 hours per week) Visitor Services Assistant to join the busy team.
Working under the supervision of the Visitor Services Manager, Visitor Services Assistants provide a friendly welcome to visitors to the Museum of Natural History (800,000+ visitors per year) and assist with enquiries. They will also encourage donations to the Museum and conversions to Gift Aid. The Visitor Services Assistants play an important role in ensuring visitor safety and in the security of the building and the Museum collection and give introductions to visiting groups.
This is a permanent part time 0.6 FTE (22 hours per week spread over Thursday, Friday, Saturday)
In addition to the fixed hours, the post-holder must be willing to cover additional evening events.
If working weekends, the post-holder will be required to stay on site over lunch to assist with emergency procedures if needed (this is regarded as paid-time).
The post-holder will be required to work on bank holidays.
This role requires working in hot or cold environments and regular manual handling.
Due to the nature of this post, the successful candidate will be required to undertake a basic Disclosure and Barring Service check due to access to Museum Collections.
About You
Ideally the post holder will have experience of working in a museum or heritage visitor attraction, and experience working in a similar customer-focussed environment.
The successful candidate will have a confident and proactive approach to dealing with problems and issues as well as a positive attitude and a desire to gain knowledge of the Museum and to share this with our visitors.
As an employer, the Museum of Natural History genuinely cares about their employees wellbeing, and this is reflected in the range of benefits that they offer including:
- An excellent contributory pension scheme
- 38 days of annual leave
- A comprehensive range of childcare services
- Family leave schemes
- Cycle loan scheme
- Discounted bus travel and Season Ticket travel loans
More information is available at https://hr.admin.ox.ac.uk/staff-benefits
Diversity
The University of Oxford’s staff and students come from all over the world, and they proudly promote a friendly and inclusive culture. Diversity is positively encouraged, through diverse groups and champions, as well as a number of family-friendly policies, such as the right to apply for flexible working and support for staff returning from periods of extended absence, for example, shared parental leave.
How to apply
You will be required to upload your CV and a supporting evidence form using the attached template as part of your online application. Your supporting evidence form should list each of the essential and desirable selection criteria, as listed in the job description, and explain how you meet each one. CVs alone will not be considered.
The University of Oxford aims to provide a supportive working environment and are happy to discuss training and professional development opportunities. The Chair of this recruitment panel will be Ellie Talbot, who can be contacted with enquiries relating to the role (ellie.talbot@oum.ox.ac.uk) . General queries about the recruitment and application process should be directed to the Recruitment team within the Human Resources department (recruitment@glam.ox.ac.uk).
Only applications received online by 12.00 midday (BST) on Monday 23rd September 2024 can be considered. Interviews are expected to take place on 3rd October 2024.
