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Need more help? email or for Oxford Official Walking Tour queries email

  • Returns

    Any non-perishable goods can be returned for a refund or exchange within 14 days of receipt. If you believe your purchase to be faulty or not as expected please contact us on before returning it.

  • Attraction Tickets

    If asked please state in the notes field at checkout if tickets are to be collected or posted. In the case of paper tickets, they can be held for collection at the Oxford Visitor Information Centre, Broad Street, Oxford, or posted free of charge. Please allow time for delivery via Royal Mail.

    NOTE: Many tickets are printable online and do not need collection or posting.

  • Official Guided Walking Tour Tickets

    Please print your ticket and check in at Oxford Visitor Information Centre (15-16 Broad Street, Oxford OX1 3AS) 15 minutes before the start of the tour. The ticket will be registered under the cardholder's name. If you have any questions please email

  • Postage

    Subject to availability, Experience Oxfordshire &/or our fullfillers will endeavour to dispatch goods within 3 working days. However, if there are any unexpected delays, we will contact you by email or telephone. The prices quoted for our products do not include the delivery charge. When you add an item to your order, a delivery charge will be added automatically. You will always be able to see the total price of your order and delivery charges before you buy.
    If you have any questions please email

  • Types of payment card accepted

    We currently accept payment by Mastercard, Switch/UK Maestro, Visa & Visa Electron.
    We regret we are UNABLE to take payment by American Express or solo cards

  • Minimum Credit Card Payment

    The minimum total payment we will accept by credit card is £5.00. Please ensure your order exceeds £4.99 including postage before you check out.